Exporting a Single Record
It is often useful to export a single record, such as an incident, a user, a configuration item (CI), or a scheduled job, from one instance to another.
To export a single record as XML data (requires admin role):
Sign in to the instance that contains the source data.
Navigate to the record you want to export.
Right-click the form header and select Export > XML (This record).
Depending on browser and settings, a dialog box may prompt you to save the file, or the browser may automatically save the XML file to the downloads folder specified in the browser preferences.
Exporting Multiple Records
Suppose you created a table to look up approvers to support the problem management process. The table, fields, security, forms, and many other configuration parameters are captured by an update set; however, the data records are not.
To export multiple records as XML data (requires admin role):
Sign in to the instance that contains the source data.
Navigate to the list you want to export.
[Optional] Filter the list, if desired.
Right-click the list header and select Export > XML (List v3: Click the list menu and select Export, you will be presented with a menu, then select XML.)
In the export progress dialog box, click Download when the export completes.
Depending on browser and settings, a dialog box may prompt you to save the file, or the browser may automatically save the XML file to the downloads folder specified in the browser preferences.
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